PALO ALTO, Calif.—Arch® Systems, the leading provider of machine data and analytics for electronics assembly operations, is pleased to announce the appointment of Dinu Ionescu as Head of Customer Success. With a 25-year background in building world-class operations across multiple global industries and technologies, Ionescu will focus on Arch Systems’ customer satisfaction.
Ionescu has extensive experience building and scaling successful, highly performant teams in early and mid-stage startups. His substantial experience with hyper-growth startups has allowed him to develop a blueprint for building and scaling customer success teams that deliver an outstanding customer experience to Arch users.
Ionescu will support Arch Systems’ efforts to scale the customer operations team with a focus on accelerating growth and increasing customer satisfaction. He holds a BSc in Economic Cybernetics from the University of Bucharest and looks forward to helping Arch become the undisputed leader in the manufacturing decision intelligence space. Arch has built the largest collaboration of industry domain experts working hand-in-hand with data scientists to constantly map new signals from the noisy data, adding them to the ever-growing library of actionable insights. These insights are changing how manufacturers tackle their most complex problems, allowing them to simplify and align actions both on the shop floor and the top floor. Arch also is a recipient of a 2022 NPI Award, 2022 Global Technology Award, 2022 Mexico Technology Award, and a 2022 SMT China Vision Award. The ArchFX Platform provides the machine connectivity, data management, and advanced insights needed to achieve digital transformation across the manufacturing organization.